Privacy Policy

At The Root House, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, shop with us, contact us or use our services.

Information We Collect

We may collect information such as your name, phone number, email address, billing and delivery address, order details and other information you voluntarily provide while placing an order, making an enquiry or communicating with us.

For online payments, payment information may be processed securely by our payment service providers. The Root House does not intentionally store complete card or banking credentials on its own systems unless specifically required and permitted by applicable law.

How We Use Your Information

We may use your information to process and deliver orders, communicate order updates, respond to enquiries, provide customer support, improve our products and services, maintain our website and, where permitted or with your consent, share information about new products, offers or updates.

Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted third parties such as delivery partners, payment processors, website service providers or other vendors where required to complete your order or operate our business.

Information may also be disclosed where required by applicable law or a lawful request from an authority.

Cookies & Website Data

Our website may use cookies and similar technologies to understand how visitors use the website, remember preferences and improve the browsing and shopping experience. You may manage cookies through your browser settings where available.

Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Choices

You may contact us to request correction or updating of your personal information, withdraw applicable marketing consent, or raise a privacy-related concern, subject to applicable law and any information we are legally required to retain.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and The Root House is not responsible for how those third parties handle your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. The latest version will be made available on this website.

For questions or concerns regarding this Privacy Policy or your personal information, please contact:

The Root House
Koregaon Park, Pune, Maharashtra, India
Phone: +91 95993 91158 | 9901130212

Email - theroothouse.trh@gmail.com